Q&A
Shipping
Q: How big is a large piece?
A: The total of the length, width, and depth exceeds 250 cm. It cannot be delivered by regular Yamato or Sagawa Express, so please contact Yamato Transport (artworks) or a company that can transport large artworks.
In that case, please ask the company to handle the delivery and return, and then inform our office of the delivery and return details.
Q My piece is too big and I was told the delivery company cannot transport it.
A: It seems that many people use their own cars to move their items in and out, or ask Yamato Transport (for art objects) or a delivery company in their area (light transport, etc.) to help them. Please make arrangements as soon as possible.
*The secretariat does not ship or return large works.
*The secretariat will also handle unpacking, display, and packing within the venue.
Q Can I request my own removal company (up to unpacking) and removal company (up to packing)?
A: Of course. Please let our office know that you have made the arrangements.
*If you request the secretariat to unpack and pack the items, a labor fee will be charged (see website).
Q: What should I do if my artwork does not arrive in time for the delivery date?
A: Please contact the office as soon as possible, as we may not be able to secure exhibition space or display your work.
Q: Who should I contact if I have a delivery problem?
A: Please check with the delivery company to see if the packaging is damaged. The delivery company will contact our office.
Import / Export
Q: The method of loading and unloading has changed since I entered. Is this OK?
A: Yes, this is possible. Please let our office know as soon as you have decided on your method of loading and unloading.
Q: What if I create a new work, add a different work to the one I applied for, or change the number or title of the work?
A: Please inform the secretariat of any changes to the work or title by the deadline. Changes cannot be made after the deadline.
Q: What should I do if my artwork does not arrive in time for the delivery date?
A: Please contact the office as soon as possible, as we may not be able to secure exhibition space or display your work.
Exhibition
Q: Do I decide the display location myself?
A: The exhibition coordinator will decide on the arrangement.
Q: Can I put up descriptions and profiles of the works in the exhibition room?
A: You cannot post them inside the exhibition room, but you can place business cards or A4 sized posters at the entrance to the venue.
Q: My artwork is a special exhibit and weighs over 20 kg. Can I exhibit it?
A Please prepare an exhibition staff member. Please inform the secretariat of the weight and exhibition method.
Q: The wall artwork is heavy, is that okay?
A: You can hang up to 20 kg. If you want to hang more than 20 kg, please contact the office.
Q: Can it be hung from the ceiling?
A: It depends on the exhibition, so please consult with the secretariat.
Q: When an exhibition has an admission fee , do artists also pay the admission fee each time?
A: There is no admission fee for exhibiting artists. Artist passes will be distributed at the venue reception.
Please help us
Q: What does it mean to post your work on the 410WebStore?
A: Your work will be displayed for one year on 410WebStore.com, an online store operated by 410Gallery. The online store is a tool that can be viewed by people all over the world 24 hours a day. If a business opportunity arises, we will contact the artist. Please make use of this service.
Q: What is an exhibition certificate?
This certificate serves as proof that your work was exhibited in the gallery. Please use it to record your activities, sell your work, and plan your future endeavors.