Q & A
Shipping
Q: How big is a large piece?
A: The total of the length, width, and depth exceeds 250 cm. It cannot be delivered by regular Yamato or Sagawa Express, so please contact Yamato Transport (artworks) or a company that can transport large artworks.
In that case, please ask the company to handle the delivery and return, and then inform our office of the delivery and return details.
Q My piece is too big and I was told the delivery company cannot transport it.
A: It seems that many people use their own cars to move their items in and out, or ask Yamato Transport (for art objects) or a delivery company in their area (light transport, etc.) to help them. Please make arrangements as soon as possible.
*The secretariat does not ship or return large works.
*The secretariat will also handle unpacking, display, and packing within the venue.
Q Can I request my own removal company (up to unpacking) and removal company (up to packing)?
A: Of course. Please let our office know that you have made the arrangements.
*If you request the secretariat to unpack and pack the items, a labor fee will be charged (see website).
Q: What should I do if my artwork does not arrive in time for the delivery date?
A: Please contact the office as soon as possible, as we may not be able to secure exhibition space or display your work.
Q: Who should I contact if I have a delivery problem?
A: Please check with the delivery company to see if the packaging is damaged. The delivery company will contact our office.
Loading and unloading
Q: The method of loading and unloading has changed since I entered. Is this OK?
A: Yes, this is possible. Please let our office know as soon as you have decided on your method of loading and unloading.
Q: What if I create a new work, create a different work from the one I applied for, or change the number of works or title?
A Please inform the secretariat of any changes to your work or title by the application deadline.
Q: What should I do if my artwork does not arrive in time for the delivery date?
A: Please contact the office as soon as possible, as we may not be able to secure exhibition space or display your work.
Exhibition
Q: Do I decide the display location myself?
A: The exhibition coordinator at TORAM Office will be in charge of arrangement.
Q Can I place explanations and profiles of the works in the exhibition room?
A: Posters cannot be posted inside the exhibition room, but business cards or A4 size posters can be placed at the entrance to the venue.
Q: My piece is a special exhibit and weighs over 20 kg. Can I exhibit it?
A Please prepare exhibition staff. Please inform the office of the weight and exhibition method.
Q: The wall artwork is heavy. Will that be ok?
A: You can hang up to 20kg. If you want to hang more than 20kg, please let our office know.
Q Can it be hung from the ceiling?
A: It depends on the exhibition, so please consult with the secretariat.
Q: When there is an admission fee for an exhibition, do artists also pay the admission fee each time?
A: There is no admission fee for exhibiting artists. Artist passes will be distributed at the venue reception.