Handling of customer information
Introduction
Art Gallery 410Gallery ("our company") handles your*¹personal information ("customer information")*² as follows:
*¹"Customers" includes those who purchase our products and services ("Art Gallery 410Gallery Products"), those who have not yet purchased Art Gallery 410Gallery Products, those who use our website (including our online shop, "this site"), those who make inquiries or requests regarding Art Gallery 410Gallery Products or our company or ARTDAG Group companies, and those with whom our employees exchange business cards or e-mails in the course of performing their duties. "ARTDAG Group Companies" refers to Art Gallery 410Gallery companies that have direct or indirect capital relationships with our company, such as ARTDAG, and hereinafter collectively referred to as "ARTDAG".
*² "Customer information" includes information that has been collected in the past as well as information that will be collected in the future.
1. Appropriate Acquisition of Customer Information
We will acquire customer information in a lawful and proper manner, and only to the extent necessary for our business activities.
2. Purpose of Use of Customer Information
The purposes for which customer information will be used are as follows. Customer information will not be used for any other purposes than those listed below or purposes for which separate consent has been obtained from the customer. In order to improve the quality of our services, we may confirm communications between customers and our employees.
3. Consent when acquiring information
(1) Customer information received at Art Gallery 410Gallery sales floor*³*⁴
*³ "Art Gallery 410Gallery sales floor" refers to Art Gallery 410Gallery sales floors in our directly managed stores or department stores or other third party facilities ("department stores, etc.").
*⁴ "Customer information received at Art Gallery 410Gallery sales floor" refers to information entered or entered into the customer registration form, as well as other customer information obtained when customers visit the store, place an order, make a purchase, request repairs, change their registration, etc.
a Registered customer information:
We will use this information to plan and propose projects related to Art Gallery 410Gallery, provide customers with information, contact them, ship repaired items and other items, and provide information about Art Gallery 410Gallery's cultural activities (free concerts, photo exhibitions, etc.).
b Information received when ordering, reserving, requesting repairs, or accepting products:
We will use this information to arrange for and repair products, deliver, exchange, and check the quality of products or repaired items, and to notify and record these matters.
(2) Customer information received on this website:
a We will use this information to provide and plan information about Art Gallery 410Gallery, various Art Gallery 410Gallery events, shipping and exchange of products, and to notify and record these matters, analyze web traffic, deliver targeted advertisements, invite you to participate in surveys, and inform you of updates to this website.
b With the main purpose of making it easier for customers to browse this website, we may obtain the following information about you by sending a data file called a cookie to your computer.
The date and time of your visit to this website and the pages you viewed
The number of times our content was viewed and activated on other companies' websites and SNS
The number of times an advertisement sent by our company was clicked and read
We may also use this information for analyzing web traffic, statistics, and delivering targeted advertisements. Please note that you can refuse to receive cookies by changing the settings of your Internet browser, but please note that doing so may prevent you from using some of our services properly.
c In addition, if you follow our official SNS accounts, we may view and use information about you (including your email address) depending on your settings for your SNS account. In this case, we will use this information only to share information and send messages to you, and will not acquire, store, or create a database of this information. You can also refuse our use and viewing of your information by changing the settings of your SNS account. For specific settings, please check the terms of use of each SNS.
(3) Customer information received when making inquiries to our company:
We will use this information to respond to inquiries and requests received by our company.
(4) Customer information received through business cards, email exchanges, etc. with our employees:
We will use this information to invite you to various events hosted or co-hosted by our company, and to provide you with information about Art Gallery 410Gallery and Art Gallery 410Gallery products.
(5) Customer information received through other means:
We will use the information within the scope of what we have communicated to you before collecting the information.
4. Management of customer information and provision to third parties
When acquiring customer information from customers, we will inform them of the scope of use in advance and obtain their consent.
(1) We are responsible for the management of customer information, taking measures to prevent leakage, loss, or damage, and other safety management measures, and will store and manage such information in a secure manner.
(2) We will not provide customer information to third parties without the customer's consent, except in the case of joint use as described in the next paragraph. However, we may outsource the handling of customer information, such as data management, to a third party. In such cases, we will select an appropriate contractor, conclude a contract including confidentiality, and manage customer information appropriately.
(3) In addition to the above, we may disclose or provide customer information when requested by public institutions for public interest purposes or in accordance with other laws and regulations.
(4) We may provide customer information (limited to non-personal information) received on this site to online advertising distribution companies ("advertising companies") for the purpose of delivering targeted advertising. We may also provide customer information (limited to non-personal information) to SNS providers for the digital media activities of Art Gallery 410Gallery.
5. Joint Use of Customer Information
(1) Scope of joint users
ARTDAG Group companies, including overseas corporations, registered department stores, etc.*5 and other retailers*6.
*⁵ “Registered department stores, etc.” refers to the department stores, etc. where customers have registered their information.
*⁶"Retailer" refers to authorized retailers of Art Gallery 410 Gallery products, including registered department stores.
(2) Items of customer information to be shared
This includes name, address, gender, age, date of birth, email address, and any other information provided by the customer to us in relation to the provision of products and services.
(3) Purpose of use of information shared by joint users
a ARTDAG Group companies:
As stated in "2. Purpose of Use of Customer Information."
b. Registered department stores, etc.:
As described in "(1) Customer information received at the 410 Art Gallery product sales floor" under "2. Purpose of use of customer information."
c. Stores other than registered department stores, etc.:
When a customer visits the store and requests it (including cases of implicit request such as presentation of a membership card), personal information may be used to propose Art Gallery 410 Gallery products.
(4) The person responsible for managing personal data shall be ARTDAG.
6. Retention period for customer information
If you do not visit us for a certain period of time, we may discard or erase your completed customer registration form or customer information registered in our computer in order to properly manage your information. In this case, please note that we may not be able to comply with your requests for disclosure of the following customer information.
7. Compliance with Laws and Regulations
We will handle customer information appropriately in accordance with laws, regulations and other standards concerning the protection of personal information.
8. Formulation of compliance programs, employee education, and continuous review and improvement
In order to properly handle customer information, we will formulate compliance programs and internal regulations regarding the protection of personal information, provide necessary education to our executives and employees, and operate them appropriately. We will also continuously audit, review, and improve these.
9. Correction of customer information, suspension of use, confirmation of contents (disclosure), etc.
Please contact us below regarding corrections, suspension of use, confirmation of content (disclosure), etc. of customer information based on the Personal Information Protection Act. However, please note that depending on the sales floor you have registered, we may ask you to make inquiries to the department store or other entity in which that sales floor is located.
10. Contact Information
Art Gallery 410Gallery Secretariat
(Excluding Sundays, national holidays, and the New Year holidays: 13:00 - 18:00)
Contact Information